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Northstar AV provides a full 90-day warranty on all lamps sold for faults due to defective materials or workmanship. The warranty period commences from the date of invoice and will last for 90 days unless otherwise stated. To minimize downtime of your projector or RPTV Northstar AV will everything we can to get you a new working lamp as quickly as possible

Please inspect all lamps as soon as they are received for damages that may have occurred during the shipping process and contact us immediately with any problems.

All lamps shipped back to Northstar AV must be returned in their original, undamaged box. A 15% restocking fee will be charged on returns that do not fall under the previous reasons. Northstar AV reserves the right to increase this fee if the lamp is not returned in the condition it was originally shipped in.

Northstar AV will make every effort to keep the information on our website up to date and as accurate as possible. Occasionally typographical and/or database errors may occur. If we should ship you the wrong lamp due to an error on our website, we will arrange a full refund or exchange for the correct lamp (plus any difference in cost) with no charge to you. In addition we will incur the costs for the lamp to be sent back to us and your new lamp sent out.

What the warranty covers.

What is not covered under the warranty.

What if the lamp I just received is not working? 

What if the I am still getting a replace lamp message even after I replaced the lamp? 

What if my package arrived damaged?

All product returns must first be authorized by a member of Northstar AV within 90 days of the original invoice date and a Return Merchandise Authorization (R.M.A.) number must be obtained before shipping the lamp back.

Just because an RMA number is given out, does not mean that the lamp will be covered under the warranty.  All items returned will be evaluated to determine the cause of the failure before a refund or replacement will be shipped out.

A refund for a purchase made by credit card will be issued to the original credit card account after the return has been inspected.

For purchases made by check or money transfer will be paid by check after the item has been inspected.

Please complete the RMA form below and await confirmation of your RMA number from a representative before sending the lamp.

All returns with an RMA number must be received within one week upon receipt of your RMA number.  All returning RMA numbers must be received before the expiration of the existing warranty period.  If the return arrives after the warranty period it will NOT be covered.

Please note: This form is not an authorization to return the lamp to Northstar AV. Please wait for confirmation number prior to sending the lamp. Failure to do so will result in a delay of your return or refund.

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Northstar AV is not responsible for typographical or photographic errors. Prices and specifications are subject to change without notice. *Price after manufacturer mail-in rebate. Restrictions apply. Northstar AV charges sales tax in the state of New York. If you are tax exempt please contact us prior to completion of your sale. Coupons cannot be combined with any other coupon, offer, sale or discount. Coupons or price changes are not applicable to prior orders. Coupons are subject to change without notice. One coupon redeemable per item per customer. Not redeemable for cash. Limited to stock on hand no rain checks. Northstar AV and are registered trademarks of Northstar AV, LLC. All others trademarks and copyrights mentioned herein are the property of their respective owners.
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