Northstar AV provides a full 90-day warranty on all lamps sold for faults due to defective materials or workmanship. The warranty period commences from the date of invoice and will last for 90 days unless otherwise stated. To minimize downtime of your projector or RPTV Northstar AV will everything we can to get you a new working lamp as quickly as possible
Please inspect all lamps as soon as they are received for damages that may have occurred during the shipping process and contact us immediately with any problems.
All lamps shipped back to Northstar AV must be returned in their original, undamaged box. A 15% restocking fee will be charged on returns that do not fall under the previous reasons. Northstar AV reserves the right to increase this fee if the lamp is not returned in the condition it was originally shipped in.
Northstar AV will make every effort to keep the information on our website up to date and as accurate as possible. Occasionally typographical and/or database errors may occur. If we should ship you the wrong lamp due to an error on our website, we will arrange a full refund or exchange for the correct lamp (plus any difference in cost) with no charge to you. In addition we will incur the costs for the lamp to be sent back to us and your new lamp sent out.
What the warranty covers.
Northstar AV provides a 90-day warranty on all lamps sold for faults due to defective materials or workmanship.
What is not covered under the warranty.
Northstar AV does not cover premature failures due to overheating or improper cooling of your lamp. Clogged air passage ways within the projection unit can prevent proper air flow which will cause the lamp to overheat and fail. Dust and debris inside the unit or in an air filter must be cleaned out with a can of compressed air as regular maintenance and when replacing a lamp to keep your TV/Projector from overheating. Some sample images of these types of failures are demonstrated by the manufacturers images below.
Additionally, the warranty will not cover the over tightening of the rear post of a bare lamp during installation. Bare lamps should only be purchased by customers familiar and comfortable installing the lamps themselves. The rear conductive post is attached to a glass burner which will break if too much torque is applied. The leads just need to be Some sample images of these types of failures are demonstrated by the manufacturers images below.
What if the lamp I just received is not working?
Please follow a few trouble shooting steps before sending the lamp back as it could be something simple as a loose connection.
Please remove the lamp from your TV/Projector. Make sure that the lamp is seated properly inside the lamp housing and that all wires are connected properly. Note, when testing the wires please make sure not to over tighten the back nut as it can break the lamp. The nut just has to be snug so it makes a good connection. Next insert the lamp into the TV or projector. Make sure the lamp is properly inserted into the unit and make sure the wires are connected securely. Very last, make sure that your particular unit does not have a manual reset. Please consult with your user manual to be sure. If you have gone through all these steps and the lamp is still not working we can get you an RMA number to have the lamp sent back to us and evaluated.
What if the I am still getting a replace lamp message even after I replaced the lamp?
First, make sure that your particular unit does not have a manual reset. Please consult with your user manual to be sure.
Secondly, please remove the lamp from your TV/Projector. Make sure that the lamp is seated properly inside the lamp housing and that all wires are connected properly. Note, when testing the wires please make sure not to over tighten the back nut as it can break the lamp. The nut just has to be snug so it makes a good connection. Next insert the lamp into the TV or projector. Make sure the lamp is properly inserted into the unit and make sure the wires are connected securely. If you have gone through all these steps and the lamp is still not working we can get you an RMA number to have the lamp sent back to us and evaluated.
What if my package arrived damaged?
Please inspect all items as soon as they are received for damages that may have occurred during the shipping process and contact us immediately with any problems.
If the outer shipping container is damaged, please contact us within 24 hours so we can file a claim with UPS.
If the outer shipping container is undamaged but the item inside the box has sustained damage please take a couple pictures outlining the damaged areas of the item and contact us with a description of the issues.
All product returns must first be authorized by a member of Northstar AV within 90 days of the original invoice date and a Return Merchandise Authorization (R.M.A.) number must be obtained before shipping the lamp back.
Just because an RMA number is given out, does not mean that the lamp will be covered under the warranty. All items returned will be evaluated to determine the cause of the failure before a refund or replacement will be shipped out.
A refund for a purchase made by credit card will be issued to the original credit card account after the return has been inspected.
For purchases made by check or money transfer will be paid by check after the item has been inspected.
Please complete the RMA form below and await confirmation of your RMA number from a representative before sending the lamp.
All returns with an RMA number must be received within one week upon receipt of your RMA number. All returning RMA numbers must be received before the expiration of the existing warranty period. If the return arrives after the warranty period it will NOT be covered.
Please note: This form is not an authorization to return the lamp to Northstar AV. Please wait for confirmation number prior to sending the lamp. Failure to do so will result in a delay of your return or refund.
Return Form